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Phone: 1-800-616-0166

Fax: 1-800-232-6409

Agent Hours

Monday - Friday
8AM EST- 12AM EST

Welcome to the Municipal Services Bureau online services page.

Municipal Services Bureau ("MSB") seeks to partner with you to assist you in resolving your outstanding obligations. This website will enable you to make payments online and obtain limited information about your account.

Please Note: Our website is currently under construction. Some of the functions of this website may not be available to you at this time. If you have an existing account, you may log in to make a payment. If you do not have an account, you may make a payment by selecting the "Make Payment Now" link to the left. You will need to provide your MSB reference number located in the upper left-hand corner of your letter, and your 5-digit zip code.

If you have questions or concerns, please contact us at 1-800-616-0166

Thank you for visiting us.

This is an attempt, by a debt collector, to collect a debt, and any information obtained will be used for that purpose.

The New York City Department of Consumer Affairs requires us to request and document your preferred language. You may inform us of your language preference by contacting us at 800-616-0166. Also, a translation and description of commonly used debt collection terms is available in multiple languages on the Department’s website, www.nyc.gov/dca.

MSB conducts its business in English but also offers limited verbal and written translations and services in Spanish on some accounts/clients. Please note that we cannot guarantee our verbal translation and support services/language access services will always be available in Spanish during business hours, and they may not be offered or available for certain accounts. If not available, we will communicate with you in English.

© 2021 Gila, LLC d/b/a Municipal Services Bureau (MSB) is a registered ISO of Fifth Third Bank, N.A. Cincinnati, OH. All rights reserved. The MSB logo is a registered service mark of Gila, LLC. Gila, LLC is a subsidiary of Navient Corporation. Navient Corporation and its subsidiaries, including Gila, LLC, are not sponsored by or agencies of the United States of America.