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  • 1-800-616-0166
  • Agent Hours

    Monday - Friday
    7AM CST- 11PM CST
  • Fax: 1-800-232-6409


Other Information

Redflex Traffic Citations:

Dispute a Redflex violation

Vehicle owners are required to pay Redflex violations. For violations to be waived, a vehicle owner must demonstrate one of the following:

  • The vehicle was sold or transferred to another party before the referenced travel
  • The vehicle was reported stolen before the referenced travel
  • The vehicle was leased or rented before the referenced travel

If your vehicle falls in to one of these categories, complete the corresponding form below and submit the form and supporting documentation to the appropriate agencies.

Municipal Services Bureau
MSB Processing
P.O. Box 16755
Austin, TX 78761-6755

Texas Motor Vehicle Transfer Notification
Click here to download.

Identify Another Driver

It is sufficient evidence of a violation that the person registered as the owner of the vehicle was operating at the time of violation. However, liability of the owner may be removed if the Affidavit of Non Responsibility is completed and returned. However, if not paid by the nominated person, liability will revert back to the registered owner.

Contest the STOP Fine.

It is your burden to prove any of the following available defenses:

1. The vehicle was stolen or otherwise being driven without your knowledge or permission at the time of violation. You must have a police report or other reliable evidence to avail yourself of this defense.

2. The ownership of the vehicle had lawfully been transferred and conveyed from you to another person before the time of the violation. To assert this defense, you must identify the transferee and provide proof of conveyance.

3. The evidence does not show that a violation was committed involving the subject vehicle.

We are required under state law to notify consumers of the following rights. This list does not contain a complete list of the rights consumers have under state and federal law.

Federal Law

Unless you dispute the validity of this debt, or any portion thereof, within thirty days after receipt of this notice, we shall assume the debt to be valid. If you notify us in writing of your dispute within this thirty-day period, we will obtain verification of the debt, or a copy of a judgment against you, and a copy of such verification or judgment will be mailed to you. Upon your written request within the thirty-day period, we will provide you with the name and address of the original creditor, if different from the current creditor.

State Law

"The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except for under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877-FTC-HELP or"

FDCPA regulations do not apply to court cases.

Other websites:

ACA International, the Association of Credit and Collection Professionals

Identity Theft Resource Center:

Service members Civil Relief Act (SCRA)

An act which provides service members and certain non-service members with relief from certain financial obligations and liabilities which may have been incurred prior to entering active military duty. In effect, it allows service members to suspend or postpone certain civil obligations in order to focus attention on defending the United States without worrying about financial concerns at home.